Read part 1: inspiration and part 2: ideation here. Testing, Revising, and Iterating We really valued testing during our process as we wanted to make sure that we got something that didn’t just sound nice in theory but was based on how real humans interact with each other and chatbots. We ran two types of tests; Wizard of Oz testing and Usability testing. The former method was used to test differences between two lo-fi prototype variants while the latter was meant to test our final prototypes. Wizard of Oz & A/B testing We had two different lo-fi prototype variants worked out at this point in the form as a sort of dialogue script. One focused on a purely competent conversational style, while the other went for a warmer approach. We decided to test these in a textual interface through apps like Whatsapp, Facebook, and Discord. Half our group would test the competent dialogue while the other half would test the warmer one. I tested the warmer variant on some different people from completely different fields of occupation. Our most valuable insights up to this point were recorded in the document linked below. We used all of these insights to build […]
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Read part 1: inspiration and part 3: implementation here. Brainstorm: With the information gathered, the team held a brainstorm session with our stakeholders. We applied several methods, such as braindumping, customer journey mapping, pain & gain definitions, limit extension, rolestorming, and COCD-boxing. Vince put together a plan in order to make sure we would make optimal use of the methods. At the end of the day, a concept sketch was made that laid the foundation of our later concepts. You can find the team’s findings in the pdf linked below: Outcome per brainstorm phase Concept Design: Once we had our concept sketched out, we created a more encompassing concept design document. Vince set up an initial version of this document. He didn’t understand how the Golden Circle method works and started out at the what instead of the why. The point of the Golden Circle is to figure out why we’re doing what we’re doing, so we can keep that in mind in everything we do. It only works if you get the order right: start with why, then how, and finish with what. So instead of focusing on what the project requirements were, we had to focus on the reason behind the project […]
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Read part 2: ideation and part 3: implementation here. Field Research & Interviews: In order to get a better picture of our target audience, we went out to interview several patients. The aim of our interview was twofold, we wanted to find out more about the general situation these patients found themselves in, as well as to find out what their attitudes were towards chatbots. As this was still the inspiration phase, we chose to utilize a semi-structured interview methodology. This allowed us to have more free-flowing ideas during this phase. To reach our target audience, we decided to split up and visit 3 different hospitals, Catharina, Meander Medisch Centrum and UMC Utrecht. Some of the more significant insights we got from these interviews were that patients do see a use for a chatbot in the waiting room for last-minute questions or stress reduction. Patients would feel closer to the chatbot and trust it more when gathering information from it or getting distracted through gamification. You can find the interview structure below: Hospital Interview Additionally, Nash and I interviewed people in the field of applied psychology to gain a better insight into what kind of questions they ask their patients in […]
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Meaning and the Persuasive Design of Video Games.pdf In order to familiarize myself with Pink’s work, I read through ‘A Whole New Mind’ in a few days. It was a very long but interesting read and gave me a new some great new insights into the human psyche. While I can’t say I’ll always actively remember all the concepts presented, I do think it’s affected the way I think things through. In my essay, I decided to look beyond just Pink’s work. As my topic was persuasive design in relation to video game, it was a little hard to find any relevant research. I ended up scanning through lots and lots of papers on persuasive design to find what I needed to know. I ended up only using 5 other sources on design philosophy, but I’ve learned so much from so many other papers during this research phase. Aside from just doing research on the persuasive design philosophy, I also decided to reach out to several members within the gaming industry and an UXD expert/teacher that I knew. I got a lot of interesting insights and feedback from that, which I incorporated into my essay as well. Overall, the experience […]
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Process: I found it really, really hard to put together a list of 10 problems I had that were in some way relevant to each other. After raising that issue with Woody, I decided to just make a list of my biggest problems overall, with some personal problems and some global problems. We then had to pick one issue that we would try to design a solution to. 10 Problems Picking one single problem out of the list was no easy task. I wanted to find something I could use to make people think about why we take the problem for granted. Lots of people talk about not getting enough sleep, though nobody really seems to discuss what we can do to change it. The problem always seems to be attributed to the person who suffers from it. People tell them to go to bed earlier, take sleeping pills or to not use screens for an hour before bedtime. This assumption doesn’t usually take into account that the vast majority of these people simply don’t have enough time after school or work to get things done before bedtime. I knew I could help society as a whole by bringing more […]
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Process: We initially had to look up other manifestos as inspirations, but I still found it a bit hard to create a personal manifesto at first. The rules I was thinking of were a bit too diverse and I wanted to keep it a bit related to each individual point. I chose to go with something very personal in the end. I wrote down some things I’ve learned the hard way over the years so others could learn from my troubles. For the visualization of my manifesto, I decided to write it on my own hand. This is to signify how important and personal these lessons are and how handy they can be others to read as well. Reflection: Writing a manifesto is a good way to figure out what you really stand for and what you believe in. My manifesto reminded me of what I’ve learned about myself too, and I’ve tried to apply the lessons I’ve learned more often since writing it. Manifestos are also a great way for bringing a message to people’s attention when they’re clear and concise. It’s something people should be able to read and understand what it is about, and if it’s a […]
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Cookbook Process: For the intercultural tool we decided to create a cookbook. The idea was that food is a kind of universal language that connects all of us, and is a great starting point for learning about different cultures in a way we can all appreciate. After planning what we wanted to cook and doing some research on dishes from each culture we had on our team, we went to Andrea’s house to actually cook the food. Once there, I volunteered to do the photography as well cooking the Indian Butter Chicken with Aakash. I also decided to direct filmography and record as much footage as I could to use as promotional material on instagram and other social media. Hours later, when we were done with everything, Vince started on the cookbook while I worked on the promotional video. After the first presentation of what we had, we got some feedback on the cookbook and I decided to take the redesign of it on as well and redid the thing from scratch in Adobe XD. I also set up our Instagram page for promotion and engagement with the Instagram community. We didn’t get around to doing more with this, however, […]
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